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If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.
Learn the fundamental principles of contact center management that build exceptional operations and careers.
Combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills.
Design a comprehensive, cost-effective monitoring and coaching program.
Advance the success of your call center and achieve your career goals with a solid foundation in planning and managing an exceptional call center.
Maximize the value of your quality program by learning how to develop and optimize your quality monitoring forms.
Improve agent and customer satisfaction through this proven coaching model.