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Contact Center Courses

Prepare to Outperform

If you're a contact center professional looking to advance your knowledge, skills, and career, then you've come to the right place. Browse through ICMI's highly-interactive and highly-rated contact center courses below, where you can sort by level, course delivery method, and topic.

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Monitoring and Coaching

Design a comprehensive, cost-effective monitoring and coaching program.

Quality Form Development Workshop

Maximize the value of your quality program by learning how to develop and optimize your quality monitoring forms.