Published: Dec 09, 2013
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The contact center is arguably becoming one of the most important collectors and sources of valuable organizational data. Companies are beginning to analyze this data in a number of ways to help meet their strategic goals.
Most senior leaders have at least two things in common when they talk about their major strategic goals overthe next year…to improve operational performance and to gain a 360-degree view of their customers. The onekey thing both initiatives have in common? The need for contact center data.
This complimentary whitepaper takes an interesting look at Big Data - the opportunities it presents and the challenges that come with it.
The key topics covered in this whitepaper:
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