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Lauren Maschio has more than 20 years of marketing leadership experience in the high technology industry, with more than 10 of those years in the contact center market. As a NICE product marketing manager for the quality management solutions in the WFO portfolio, Lauren is responsible for driving strategy and thought leadership, campaigns, and sales enablement. Prior to joining NICE, Lauren held senior-level global marketing positions at VoltDelta, Process Software, Compaq (now HP), Bay Networks (now Nortel), and CrossComm. She received her bachelor’s degree in marketing from Babson College and her MBA from Northeastern University.