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About The Author

Jen Jackson
Jen Jackson
VP, Customer Success, Serenova
Jen Jackson is VP of customer success at Serenova, where she leads the global team dedicated to helping customers achieve quantifiable business outcomes and exceptional customer experiences. Her career includes deep contact center experience and leadership roles at Dell, as well as emerging companies like Kinnser Software (now WellSky) and Neverfail Group. Jen is known for a people-first philosophy of leadership aligned with today's workforce and technology. Connect with her on LinkedIn and follow her on Twitter @jenertainment
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