It's that time of year again. Holiday cheer is in the air, the weather is getting cooler, and we're hard at work preparing for the year ahead. (Spoiler alert--we have some exciting things in the works!) In keeping with a now-beloved ICMI tradition, we’re also gearing up to release our annual list of the Top 50 Contact Center Thought Leaders on Twitter. We need your input to compile the 2018 lineup!
Help us show appreciation for all the thought leaders in our contact center community; those who inspire, educate, and help shape the future of this industry.
Who are the contact center and customer service thought leaders you follow on Twitter? Who inspires you to be a better leader, or shares creative ideas that help you make improvements in your contact center? Who keeps you abreast of the latest trends in customer experience? Let us know by nominating your favorite Twitter accounts!
There's no limit to the number of nominations you can submit, so feel free to share the love. The rules are simple:
We’ll use three main criteria to evaluate accounts nominated for the 2018 list:
Stay tuned! We'll reveal the 2018 list on December 17.
ICMI is considered the authority on contact center performance excellence. We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center.
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