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The ICMI Technology Assessment will gauge the effectiveness of your contact center's technology, how it is being utilized, and provide recommendations for improvement. Objectives of this assessment can include:
Measuring the effectiveness of your current technology and operations in relation to your organization's goals.
Identifying the level of readiness for your call center to transition to an omni channel approach.
Providing recommendations for better usage of current technology, and/or the acquisition of new technology.
Laying out a technology roadmap for your team to follow - a step-by-step guide for implementing new technology.
ICMI Consulting has decades of experience in call center technology, and can help you through a wide variety of tech-related challenges. Learn more about the specific processes and procedures involved in this consulting solution by downloading the brochure today.