Empowering contact center excellence for 30 years!

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 11 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. In 2013, ICMI took this program to a new level by honoring the best and the brightest with a formal awards dinner.

Now in 2015, we've decided to change the mood, if you will - with a 'celebration of excellence' Global Contact Center Awards Party that will be held poolside at the Walt Disney World Dolphin Resort. Not only that, this year everyone can revel in the achievements of their colleagues and peers, as the party is included in the Contact Center Expo & Conference paid attendee pass.

Awards will be given for each of the categories below. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center. We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Judging Process | Prizes


Click on a category below to view the criteria.


Entry Fee

Application Required

Additional Materials Required

Best Small-to-Medium Contact Center


Best Large Contact Center


Best Strategic Value to the Organization


Best QA/Customer Experience Program


Best Use of an Emerging Channel(s)


Best Use of Technology


Best Multilingual Support Center


Best Outsourcing Partnership


Best Contact Center Agent


Best Contact Center Supervisor


Best Contact Center Manager


Best Customer Service Business Leader


ICMI Lifetime Achievement Award


"Best of Show" @ Contact Center Expo & Conference


Register Now

Begin reviewing the application/nomination questions and process
. This will help you prepare responses to all of the questions before you begin filling out the online form. When you first log-in, you will receive an email with a link to confirm your registration. Once confirmed, you will enter the username and password you selected each time you enter the system. You can start your entry, and then edit and add to it as much as you'd like prior to the entry deadline.

Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on Tuesday, May 5, 2015. The celebration will be held in conjunction with the annual ICMI Contact Center Expo & Conference (formerly ACCE) to be held in Orlando, FL.

View Previous Year's Finalists >

Important Program Dates

Call for Entries Open: October 6
Save 50% Deadline: December 31
Save 25% Deadline: January 16
Call for Entries Close: Extended to February 13
Finalists Announced: March 10
Finalist Interviews: March 16 – Apr 3
Awards Party: May 5
Awards Webinar: TBD

Have questions? Write to us at awards@icmi.com.

Interested in sponsoring the ICMI Global Contact Center Awards Program, contact John Tatusko.

Global Vision Sponsor

Category Sponsors


When scheduling contact center representatives, do you offer consecutive days off?

Yes, we do it for employee morale purposes and understand that it may impact our service levels/customer experience.
Yes, if it does not affect our ability to meet service level and meet customer expectations.
Yes, we do it as a part of our reward and recognition program for our representatives.
No, we do not because of the negative impact on our ability to meet customer expectations and service level.
No, we do not for multiple other reasons.
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