ICMI Global Contact Center Awards
Empowering contact center excellence for 30 years!

 ICMI Awards


A few winners from 2015. YOU can be next!

Begin Entry | Why Enter Categories & CriteriaJudging  | PrizesTips



The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 12 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. In 2013, ICMI took this program to a new level by honoring the best and the brightest with a formal awards dinner.

In 2015, we decided to change the mood, if you will - with a 'celebration of excellence' Global Contact Center Awards Party - a more festive environment that allowed everyone to revel in the achievements of the finalists, as the Awards Party became included in the Contact Center Expo & Conference paid attendee pass.

View Finalists >

Awards will be given for each of the categories found on the Categories and Criteria page. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center. We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Call for Entries for Next Year to Open in May - Stay Tuned!

First Step: Click the link above to review the nomination questions and process.
This will help you prepare responses to all of the questions before you begin filling out the online form. When you first complete the form, you will be directed to a page with a link to a PDF of the questions and also the link to the actual entry form for each category.

Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on Wednesday, May 11 2016. The celebration will be held in conjunction with the annual ICMI Contact Center Expo & Conference to be held in Long Beach, California.

Important Program Dates

Call for Entries Open: May 11, 2016
Save 50% Deadline: September 16
Save 25% Deadline: December 16
Call for Entries Close: January 13th, 2017
Finalists Announced: Week of February 27th
Addt'l Materials due by Finalists: March 17th
Winners Announced at Awards Party: May 23rd
Awards Webinar: TBD

Have questions? Write to us at awards@icmi.com.


2017 Global Vision Sponsor


2017 Category Sponsors


Interested in sponsoring the ICMI Global Contact Center Awards Program, contact John Tatusko.


Do you currently hold your Supervisors and Agents accountable for AHT and if so, how?

Both Supervisors & Agents are held to an Average Handle Time target
Both Supervisors & Agents are held to separate Talk Time and After Call Work targets
Both Supervisors & Agents are held to just a Talk Time target
Both Supervisors & Agents are held to just an After Call Work target
Only Supervisors hold a target for AHT or separate Talk & After Call targets and it does not appear on the Agents scorecard
Neither Supervisors or Agents are held to either AHT or separate Talk & After Call targets
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