Managers can reference a broad array of topic-based training as challenges and opportunities arise in their center. Supervisors will have access to on-demand training that addresses challenges in their current role as well as those that prepare them for call center management - without leaving the office or breaking the bank. Agents can learn how to manage stressful situations and difficult customer contacts, and learn about the importance of their role within the context of contact center operations. Employees aligned with - but outside of - the call center will have access to gain an understanding of how a center operates.
What?
Access to a library of 28 on-demand contact center training courses for your organization - at an annual flat rate.
Pricing depends on the contact center size:
- Standard (500 agents or less) - $5,000
- Large Contact Centers (501+ agents) - $7,500
New Reporting Functionality
ICMI recently launched reporting functionality for this pass, allowing you to view which courses are being viewed by your organization, who is viewing them, and when.
How?
Our simplified training model allows you to purchase one annual All-Access Pass to ICMI’s OnDemand Training courses.
Why?
To address specific training needs, ongoing employee development, and stay up-to-date on the latest best practices - without taking a bite out of travel budgets.
Who?
This pass is meant to be shared with your entire organization. Each person can take one, two...or all 28 on-demand courses offered!
Get Your OnDemand All-Access Pass in 5 Easy Steps |
| 1 |
Complete the OnDemand All-Access order form and email it to icmi@icmi.com or fax to 719.268.0184 |
| 2 |
When payment is received ICMI will send you log-in credentials via email. Your subscription is active for one year from the purchase date. |
| 3 |
Log-in with your organizations credentials at icmi.com/allaccess. |
| 4 |
Fill in required information to access your organizations pass. |
| 5 |
Access ICMI's library of 28 OnDemand Virtual Courses. | |
Request Information |
Agents
Contact Center Agent Training: Connecting with Customers Through Email
Contact Center Agent Training: Managing Difficult Customers
Contact Center Basics: An Agent's Role in Contact Center Success
Supervisor & People Management
Contact Center Agent Coaching: Addressing Challenges in Agent Development
Contact Center Agent Coaching: Improving Performance Through Effective Coaching
Contact Center Agent Coaching: Inspiring Employees Through Positive Feedback
Contact Center Basics: An Agent's Role in Contact Center Success
Contact Center Culture: Motivation Through Collaboration
Contact Center Metrics: What Metrics Matter and Why
Contact Center Monitoring: Creating Effective Monitoring Forms
Contact Center Monitoring: Designing a Program that Achieves Results
Contact Center Monitoring: Setting Agent Performance Targets
Contact Center Operations: An Introduction to Seven Fundamentals
Contact Center Staffing: Absenteeism and Adherence
Contact Center Staffing: Escaping the Costly Cycle of Turnover
Contact Center Stress Management: Signs, Symptoms, and Solutions
Contact Center Training: Designing Effective Training for Agents
Principios de la Gestión Efectiva del Contact Center
Principles of Effective Contact Center Management
Contact Center Management & Strategy
Contact Center Culture: Motivation Through Collaboration
Contact Center Forecasting: Effective Tactics and Tools
Contact Center Forecasting: Improving Accuracy
Contact Center Forecasting: The Fundamentals of Success
Contact Center Metrics: Building Reports and Communicating their Meaning
Contact Center Metrics: What Metrics Matter and Why
Contact Center Operations: An Introduction to Seven Fundamentals
Contact Center Real-Time Management: Effectively Meet Goals
Contact Center Staffing and Scheduling: Building a Long-Term Model
Contact Center Staffing and Scheduling: Group Design and Other Considerations
Contact Center Staffing and Scheduling: Implementing Best Practices
Contact Center Staffing: Absenteeism and Adherence
Contact Center Staffing: Escaping the Costly Cycle of Turnover
Contact Center Stress Management: Signs, Symptoms, and Solutions
Contact Center Training: Designing Effective Training for Agents
Do-It-Yourself Workforce Management: For Small Contact Centers Without the Fancy Software
Principios de la Gestión Efectiva del Contact Center
Principles of Effective Contact Center Management
Small Contact Centers: Forecasting and Scheduling
Small Contact Centers: Measuring and Improving Performance
Workforce Management
Contact Center Forecasting: Effective Tactics and Tools
Contact Center Forecasting: Improving Accuracy
Contact Center Forecasting: The Fundamentals of Success
Contact Center Metrics: Building Reports and Communicating their Meaning
Contact Center Real-Time Management: Effectively Meet Goals
Contact Center Staffing and Scheduling: Building a Long-Term Model
Contact Center Staffing and Scheduling: Group Design and Other Considerations
Contact Center Staffing and Scheduling: Implementing Best Practices
Contact Center Staffing: Absenteeism and Adherence
Contact Center Staffing: Escaping the Costly Cycle of Turnover
Do-It-Yourself Workforce Management: For Small Contact Centers Without the Fancy Software
Small Contact Centers: Forecasting and Scheduling
Quality Assurance
Contact Center Agent Coaching: Addressing Challenges in Agent Development
Contact Center Agent Coaching: Improving Performance Through Effective Coaching
Contact Center Agent Coaching: Inspiring Employees Through Positive Feedback
Contact Center Basics: An Agent's Role in Contact Center Success
Contact Center Culture: Motivation Through Collaboration
Contact Center Monitoring: Creating Effective Monitoring Forms
Contact Center Monitoring: Designing a Program that Achieves Results
Contact Center Monitoring: Setting Agent Performance Targets
