Client Site Training delivers ICMI's instructor-led courses directly to your center...

- WHERE you want it
- WHEN you want it
- HOW you want it

Partner with ICMI to develop a training program that offers an optimal training opportunity for everyone within your organization’s call center. ICMI has trained over 60,000 customer management professionals for over 26 years – let us put our expertise to work for you!

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Advantages of Cilent Site Training

Affordability - As few as 10 participants can take part in any of ICMI's training courses - without the downtime or costs associated with out-of-office travel.

Flexible timing - You chose the dates that work best for your organization, and we'll send the trainer.

Customization - Your training experience can be tailored to include a mix of topics from our standard classes to help address your specific training objectives.

Learn more about the benefits of call center training with ICMI's complimentary whitepaper.

Choose from the Courses Below, or Allow Us to Customize Training for You

Agent Level Training
Managing Difficult Customer Contacts - Popular Course
Connecting with Customers Through Email
It's All About the Customer
Managing Customer Contacts with Quality - Popular Course 
Proven Inbound Sales Techniques
The Dynamic Contact Center

Supervisor Level Training
Essential Principles of People Management - Recently Updated
Essential Skills and Knowledge for Effective Contact Center Management - Popular Course
Contact Center Coaching: A Practical Approach to Getting Results - Popular Course
Essential Skills and Knowledge for Supervisors 
Contact Center Supervisor Leadership Development Program
Measuring Contact Center Effectiveness
Monitoring and Coaching for Supervisors

Manager/Supervisor Level Training
Advancing Contact Center Quality Through Monitoring and Coaching - Recently Updated
Essential Principles of People Management - Popular Course
Measuring Contact Center Effectiveness

Manager/Director Level Training
Essential Skills and Knowledge for Effective Contact Center Management - Flagship Course
Contact Center Technology
Mastering Contact Center Financials: Strategies for Planning, Measuring, and Reporting - New
Measuring Contact Center Effectiveness
Contact Center Strategy: A Planning Workshop - Recently Updated

Director Level Training
Understanding and Boosting the Value of the Contact Center

Workforce Management Training
The Workforce Management Boot Camp

Not sure where to start?
Our popular flagship course, Essential Skills and Knowledge for Effective Contact Center Management will put you on the path towards professional development. 

What Attendees are Saying about Our Training: 

"Very practical information that has been used to improve our processes." 

"Excellent course for both novice and experienced individuals in the call center industry."

"This was the most beneficial course I have taken in the past 10 years."

"Fantastic takeaways and great content. It was exactly what a CC Manager needs!"

"Excellent contend and a knowledgeable and qualified presenter"