Client Site
Empowering contact center excellence for 30 years!

Client Site

This flexible and cost-effective option allows you to affordably train as many - or as few - employees as you'd like, while customizing to your precise needs. All courses offer an optimal balance of facilitation, group exercises, case studies, and practical application exercises – vital in supporting a highly retainable, hands-on learning experience.

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What it is:

Bring one or more of ICMI’s instructor-led classroom courses directly to your location and provide hands-on training for your team. At the end of each course, all participants receive a certificate of completion.


When/Where it is:

The location and dates of your choice.


Could be the best fit if:
  • You have a group of 6 or more participants to train in a concentrated area of expertise
  • You want to train your staff on site, without the downtime or costs associated with out-of-office travel
  • You have a specific time frame in which you’d like the training to take place
  • You’d like your training experience to be tailored to address your specific training objectives

Want a Detailed Proposal?

Get more information on bringing ICMI Training to your call center by calling 800.672.6177 or by filling out the below form.

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Cancellation Policy


Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to Todd Piccuillo at tpiccuillo@icmi.com. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.


Superior on-location training for call centers. Customized courses are led by instructors and are proven to improve contact center performance.
ICMI
QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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