ICMI Certification Student Support
Empowering contact center excellence for 30 years!

ICMI Certification Support


Registered Proctors:

  • Launch An ICMI Certification Test  - This link directs to the ICMI Certification Testing System Login Screen.  Enter your Proctor ID and Password to launch a candidate’s ICMI Certification test. Only purchased tests can be launched.

ICMI Certification Candidates - Select from the following options:

Interested in practice tests? We have them available for purchase. For more information, email us at icmi@icmi.com


Questions? We can be reached at  icmi@icmi.com or 800.672.6177.   


If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
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