Empowering contact center excellence for 30 years!

ICMI Certification Support


Registered Proctors:

  • Launch An ICMI Certification Test  - This link directs to the ICMI Certification Testing System Login Screen.  Enter your Proctor ID and Password to launch a candidate’s ICMI Certification test. Only purchased tests can be launched.

ICMI Certification Candidates - Select from the following options:

Interested in practice tests? We have them available for purchase. For more information, email us at icmi@icmi.com


Questions? We can be reached at  icmi@icmi.com or 800.672.6177.   


Which of the following best describes the mood in your contact center?

Every man for himself
Teamwork makes the dream work
Some days are stressful, but we have fun
Most people do the minimum to get their paycheck
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