8 Tips for Surviving Peak Season
Empowering contact center excellence for 30 years!

8 Tips for Surviving Peak Season

Peaks and valleys are part of life in the contact center, but proper preparation for busy seasons can make all the difference.

How do you handle scheduling, communication, and morale when contact volume spikes?  We asked #ICMIchat participants to share their best tips. Here's what they had to say.

 

Looking for more guidance? Download this free toolkit



Topics: Workforce Management, Culture & Morale

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls