#ICMIchat Recap: Handling Peak Season Contacts
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Handling Peak Season Contacts

Work in a retail contact center? Chances are good that you've experienced the stress and joys of the holiday season.  Each industry has its own peak season, but the challenges involved are the same--especially for the contact center.

This week during #ICMIchat we spent some time discussing ways the contact center can handle contacts with greater ease during peak season.  From the silly to the more serious, check out the recap below for guidance you can use during your next busy season.

Join us again next week as we discuss managing multi--channels.  Neal Topf will host the 1 hour chat which kicks off at 1:00 EST on Tuesday.  Hope to see you there!  Just follow and use #ICMIchat on Twitter to participate.



Topics: Workforce Management

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls