#ICMIchat Recap:Forecasting for the Future
Empowering contact center excellence for 30 years!

#ICMIchat Recap:Forecasting for the Future

April at ICMI is all about Workforce Optimization (WFO). In keeping with the theme, the topic of our latest #ICMIchat was "Forecasting for the Future."

Todd Hixson hosted the hour-long, action-packed chat and gave us all some great ideas to implement.

Check out the recap below for tips on scheduling, handling seasonal peaks, and more.

Join us again next week for another fast-paced hour!  If you've been thinking about joining, but aren't sure how to get started, watch this 5 minute video tutorial.

More Resources



Topics: Workforce Management

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls