#ICMIchat Recap:Forecasting for the Future
Empowering contact center excellence for 30 years!

#ICMIchat Recap:Forecasting for the Future

April at ICMI is all about Workforce Optimization (WFO). In keeping with the theme, the topic of our latest #ICMIchat was "Forecasting for the Future."

Todd Hixson hosted the hour-long, action-packed chat and gave us all some great ideas to implement.

Check out the recap below for tips on scheduling, handling seasonal peaks, and more.

Join us again next week for another fast-paced hour!  If you've been thinking about joining, but aren't sure how to get started, watch this 5 minute video tutorial.

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Topics: Workforce Management

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How does your organization define a small contact center?

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