Date Published: February 08, 2019 - Last Updated November 01, 2021 ago
Pages: 16
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Are you ready to meet the needs of your future customers and workforce?
The ways we work, communicate, and live are changing more rapidly than ever before. With the advent of subscription services like Stitch Fix and Blue Apron, and the speed and convenience of companies like Instacart and TaskRabbit, customer expectations are evolving, and the bar for exceptional customer experiences is rising. As unemployment rates continue to decline and contact centers struggle to staff up, employee expectations are shifting, too.
Filled with practical templates and guides and insight from industry thought leaders, this toolkit will help you future proof your contact center and set you up for success in 2019 and beyond.
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