ICMI Hearts U (Our Community!)
Empowering contact center excellence for 30 years!

ICMI Hearts U (Our Community!)

Here at ICMI, we’ve got a hunch that you like us…you really, really like us!

How much DO You Like Us? Let me count (just a few) of the ways…


Well, we wanted to tell you that the feeling is mutual.

And to show you just HOW much we care, we’re offering you 50% off our popular e-book The ICMI Guide to Serving Customers Socially from now until Feb. 21.

To take advantage of this special price, simply add the e-book to your cart and enter promo code ILOVEICMI at checkout.

So go ahead − download it, read it…and then pass it along to your colleagues to show them how much you Heart THEM, too!

Happy Valentine's Day from ICMI!



Topics: Social Media

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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Yes, agents must work in the contact center for at least 6 months before applying for other positions
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