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Upcoming Webinars

The State of Mobile Customer Engagement: Tips to Help You Gain Success

Date: June 4, 2015
Time: 1 PM Eastern Time


Justin Robbins

Community Manager, ICMI

Ross Haskell

Director of Marketing, BoldChat , LogMeIn

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Learn best practices and current trends for chat and mobile customer engagement. Read More


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Webinars Available On-Demand



3 Reasons to Mobilize Your Customer Service

Published December 4, 2014

Empower Every Agent to Be Your Best Agent

Published October 30, 2014

5 Steps to Modernize Your Contact Center

Published October 9, 2014

The 4 Game Changers of Customer Service

Published July 24, 2014


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Which of the following best describes the mood in your contact center?

Every man for himself
Teamwork makes the dream work
Some days are stressful, but we have fun
Most people do the minimum to get their paycheck
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