Call Center Webinars
Empowering contact center excellence for 30 years!


Upcoming Webinars

Why Self-Service is the Secret Sauce for Customer Satisfaction

Date: December 10, 2015
Time: 1 PM Eastern Time


Roy Atkinson

Roy Atkinson

Senior Writer/Analyst, HDI

Susan Cohen

Susan Cohen

VP Partnerships and Alliances,

An effective self-service tool can be an organizational cost-savings and increase customer satisfaction through a more proactive experience. Read More


Sponsored by

Webinars Available On-Demand



3 Reasons to Mobilize Your Customer Service

Published December 4, 2014

Empower Every Agent to Be Your Best Agent

Published October 30, 2014

5 Steps to Modernize Your Contact Center

Published October 9, 2014

View More Webinars  

If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
More Polls