Call Center Webinars
Empowering contact center excellence for 30 years!


Upcoming Webinars

Agent Excellence: Tips for Reducing Turnover and Improving Customer Satisfaction

Date: February 18, 2016
Time: 1 PM Eastern Time


Justin Robbins

Community Director, ICMI

Jennifer Schonher, Symantec

Jennifer Schonher

Director, Shared Technologies, Symantec

Understand how to simultaneously satisfy your customers while motivating your agents to success and job satisfaction. Read More


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Webinars Available On-Demand



3 Reasons to Mobilize Your Customer Service

Published December 4, 2014

Empower Every Agent to Be Your Best Agent

Published October 30, 2014

5 Steps to Modernize Your Contact Center

Published October 9, 2014

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If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
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