Call Center Webinars
Empowering contact center excellence for 30 years!

Webinars

Upcoming Webinars

Optimizing the Contact Center: Secrets to Increasing Your Team’s Capacity and Efficiency

Date: December 8, 2016
Time: 1 PM Eastern Time

Presenters:

Jeremy Hyde

Jeremy Hyde

Board of Directors, Midwest Contact Center Association

Roger Lee "Dr. WFO"

Principal Evangelist for Workforce Optimization, OpenText

Overview:
Staffing methods, process strategies, and technology to help your existing staff handle higher workloads Read More

Register  

Sponsored by

Webinars Available On-Demand

Title

Sponsor

3 Customer Engagement Trends to Watch in 2017

Published November 10, 2016

7 Metrics You Can’t Afford To Ignore in 2017

Published September 22, 2016



View More Webinars  
QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls