Empowering contact center excellence for 30 years!


Upcoming Webinars

The Top 3 Tips to Becoming a Profit Center

Date: May 21, 2015
Time: 1 PM Eastern Time


Justin Robbins

Community Manager, ICMI

Sam Boonin

VP of Product & Platform Marketing, Zendesk

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

We've done the research and uncovered what it takes to make the leap from cost center to profict center. Read More


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Webinars Available On-Demand



3 Reasons to Mobilize Your Customer Service

Published December 4, 2014

Empower Every Agent to Be Your Best Agent

Published October 30, 2014

5 Steps to Modernize Your Contact Center

Published October 9, 2014

The 4 Game Changers of Customer Service

Published July 24, 2014


Designing Customer Journeys That Win!

Published December 5, 2013

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Which of the following best describes the mood in your contact center?

Every man for himself
Teamwork makes the dream work
Some days are stressful, but we have fun
Most people do the minimum to get their paycheck
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