Webinars

Upcoming Webinars

Empower Every Agent to Be Your Best Agent

Date: Oct 30, 2014
Time: 1 PM Eastern Time

Presenters:

Justin Robbins

Senior Analyst, ICMI

Amy Millard

Amy Millard

Vice President, Marketing, Support.com

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Overview:
This informative webinar covers the latest customer service trends, and reveals the most common obstacles contact center agents and customers face in this multichannel world and how to overcome them. You’ll learn how to empower every agent to be your best agent! Read More

Register  

Sponsored by

Improve Workforce Efficiency Across Business Processes

Date: Nov 13, 2014
Time: 1 PM Eastern Time

Presenters:

Kirwyn Adderley, Walgreens

Kirwyn Adderley

Director of Workforce Management, Walgreens Centralized Pharmacy Operations

Stefan Captijn

Senior Director of Product Marketing, Genesys

Justin Robbins

Senior Analyst, ICMI

Overview:
Discover how to prevent a disconnect from occurring between the multiple touch points within your organization. Read More

Register  

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Webinars Available On-Demand

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