Call Center Webinars
Empowering contact center excellence for 30 years!

Webinars

Upcoming Webinars

People, Process, & Technology in the Contact Center: Tips to Evolving the Fundamentals of Service

Date: September 7, 2017
Time: 1:00 PM Eastern Time

Presenters:

Justin Robbins

Content Director, HDI & ICMI

Chris Bauserman

Chris Bauserman

Vice President, Product Marketing, inContact

Overview:
Watch this webinar to learn how contact center leaders can update their people, processes, and technologies to meet the demands of today's consumer. Read More

Register  

Sponsored by

NICE

Your CRM Isn’t A Silver Bullet: Customer Engagement Strategies That (Actually) Work

Date: September 14, 2017
Time: 1:00 PM Eastern Time

Presenters:

Julie

Julie Mohr

International Speaker and Author, BlueprintAudits.com

Marie

Marie Ruzzo

Director of Product Marketing, Bold360

Overview:
With new ways to connect, tracking customer relations can be hard. Join this webinar to boost customer relations and engagement. Read More

Register  

Sponsored by

LogMeIn Bold 360
Webinars Available On-Demand

Title

Sponsor

ICMI Book Club Discussion:
The Culture Engine

Published February 17, 2017

ICMI Logo

3 Customer Engagement Trends to Watch in 2017

Published November 10, 2016

7 Metrics You Can’t Afford To Ignore in 2017

Published September 22, 2016



View More Webinars  
QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls