Call Center Webinars
Empowering contact center excellence for 30 years!

Webinars

Upcoming Webinars

The 10 Dangers of Disconnected Data: Best Practices for Improved Contact Center Reporting

Date: May 11, 2017
Time: 1 PM Eastern Time

Presenters:

Jon Levenhagen

Customer Experience Manager, American Family Insurance

Justin Robbins

Content Director, HDI & ICMI

Overview:
Don’t let your disconnected data destroy your chances of thriving in today’s customer-centric world. Gain control of your contact center by discovering analytics, dashboards, and reports that pull everything together. Read More

Register  

Sponsored by

Webinars Available On-Demand

Title

Sponsor

ICMI Book Club Discussion:
The Culture Engine

Published February 17, 2017

3 Customer Engagement Trends to Watch in 2017

Published November 10, 2016

7 Metrics You Can’t Afford To Ignore in 2017

Published September 22, 2016



View More Webinars  
QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls