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Webinars

Upcoming Webinars

Forbes Survey : Roadmap to Modern Customer Service

Date: Mar 5, 2015
Time: 1 PM Eastern Time

Presenters:

Josh Dodge, Oralce

Joshua Dodge

Senior Client Success Manager , Oracle

Kris Friday

Kris Friday

Principal Solutions Consultant, Oracle

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Overview:
Find out how leaders in financial services and retail use knowledge to modernize customer service. Read More

Register  

Sponsored by

Oracle

Rockwell Automation: Using Innovation to Deliver Best-in-Class Global Support

Date: Mar 19, 2015
Time: 1 PM Eastern Time

Presenters:

Joe Harkulich

Joe Harkulich

Global Operations & Quality Manager , Rockwell Automation

Melinda Uhland

Melinda Uhland

Director of Product Management, Oracle

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Overview:
Find out how Rockwell Automation uses innovation to deliver best-in-class global support Read More

Register  

Sponsored by

Oracle
Webinars Available On-Demand

Title

Sponsor

3 Reasons to Mobilize Your Customer Service

Published December 4, 2014

Empower Every Agent to Be Your Best Agent

Published October 30, 2014

5 Steps to Modernize Your Contact Center

Published October 9, 2014

The 4 Game Changers of Customer Service

Published July 24, 2014

Bluewolf

Designing Customer Journeys That Win!

Published December 5, 2013



QuickPoll

Which of the following best describes the mood in your contact center?

Every man for himself
Teamwork makes the dream work
Some days are stressful, but we have fun
Most people do the minimum to get their paycheck
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