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Upcoming Webinars

Agent Excellence: Tips for Reducing Turnover and Improving Customer Satisfaction

Date: February 18, 2016
Time: 1 PM Eastern Time

Presenters:

Justin Robbins

Community Director, ICMI

Jennifer Schonher, Symantec

Jennifer Schonher

Director, Shared Technologies, Symantec

Overview:
Understand how to simultaneously satisfy your customers while motivating your agents to success and job satisfaction. Read More

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QuickPoll

If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
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