Featured Webinar
Complimentary Webinar
Date: Thursday, June 7, 2012
Time: 10 AM Pacific time / 1 PM Eastern time
Overview:
Join ICMI to learn how to keep your best contact center agents. From salaries to tools that make their job easier, we'll reveal ICMI research findings that show what centers all over the world are doing to succeed.
Among the findings, we'll share:
- Average agent salaries
- Top agent incentives
- Leading causes of agent attribution
- Today's tools to combat attrition and increase agent productivity and customer satisfaction
Presenters
Layne Holley
Director of Community Services, ICMI
Layne oversees research, content, peer channels and other programs and services for ICMI community members and stakeholders. An award-winning journalist, Layne has spent more than 10 years as a business and technology writer and editor covering the people, processes and technologies in the contact center.
Sponsored by
