Webinars

Upcoming Webinars

Focus on the Customer: Creating Great Experiences in 2015

Date: Feb 12, 2015
Time: 1 PM Eastern Time

Presenters:

Pete Slease

Senior Director, CEB

Ross Haskell, LogMeIn

Ross Haskell

Director of Products, BoldChat by LogMeIn

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Overview:
Have organizations lost sight of what customers want in a great service experience? Read More

Register  

Sponsored by

2015 ICMI Contact Center Research Findings: Own the Moments

Date: Feb 26, 2015
Time: 1 PM Eastern Time

Presenters:

Justin Robbins

Senior Analyst, ICMI

Nate Brown

Nate Brown

Manager of Customer Support, Underwriter's Labratories

Ann Ruckstuhl

SVP & Chief Marketing Officer, LiveOps

Erica Strother headshot

Erica Strother

Community Specialist, ICMI

Overview:
This 45-minute webinar reveals a portion of the latest ICMI Research Findings on the Customer Journey and shows you how to Own the Moments. Read More

Register  

Sponsored by

liveops
Webinars Available On-Demand

Title

Sponsor

3 Reasons to Mobilize Your Customer Service

Published December 4, 2014

Empower Every Agent to Be Your Best Agent

Published October 30, 2014

5 Steps to Modernize Your Contact Center

Published October 9, 2014

The 4 Game Changers of Customer Service

Published July 24, 2014

Bluewolf

Designing Customer Journeys That Win!

Published December 5, 2013



QuickPoll

When hiring a new contact center agent, which do you feel is most important?

Skill
Attitude
Both are equally important
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