Call Center Webinars
Empowering contact center excellence for 30 years!


Upcoming Webinars

Improve Your Agent’s Performance in 983 Simple Steps

Date: June 23, 2016
Time: 1 PM Eastern Time


Jeff Toister

Jeff Toister

President, Toister Performance Solutions, Inc.

Keith Pearce

VP of Product Marketing, Salesforce

Join Jeff Toister, Customer Service Expert and one of ICMI's Top 50 Contact Center Thought Leaders, as he and Keith Pearce discuss improving the agent experience to improve the customer experience. Read More


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Webinars Available On-Demand



3 Reasons to Mobilize Your Customer Service

Published December 4, 2014

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If your center contact supports Spanish & English customers using bilingual reps, have you noticed a correlation between language and AHT?

No, English and Spanish AHT are the same
Spanish AHT is longer
Spanish AHT is shorter
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