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16 Hacks to Help You Better Manage Your Contact Center

Date: October 6, 2016
Time: 1 PM Eastern Time

Speakers:

Jenny Dempsey

Visitor Success Manager, DMV.org

Nate Brown

Nate Brown

Manager of Customer Support, Underwriter's Labratories

Sean Hawkins

Director of Operations, PerformTel

Neal Topf

President, Callzilla

Overview:
Join industry experts Jenny Dempsey, Nate Brown, Sean Hawkins, Neal Topf as they discuss leadership that improves the agent and customer experience. Read More

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7 Metrics You Can’t Afford To Ignore in 2017

Published September 22, 2016



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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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