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Upcoming Webinars

Improve Your Agent’s Performance in 983 Simple Steps

Date: June 23, 2016
Time: 1 PM Eastern Time

Speakers:

Jeff Toister

Jeff Toister

President, Toister Performance Solutions, Inc.

Keith Pearce

VP of Product Marketing, Salesforce

Overview:
Join Jeff Toister, Customer Service Expert and one of ICMI's Top 50 Contact Center Thought Leaders, as he and Keith Pearce discuss improving the agent experience to improve the customer experience. Read More

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3 Reasons to Mobilize Your Customer Service

Published December 4, 2014



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QuickPoll

If your center contact supports Spanish & English customers using bilingual reps, have you noticed a correlation between language and AHT?

No, English and Spanish AHT are the same
Spanish AHT is longer
Spanish AHT is shorter
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