Call Center Webinars
Empowering contact center excellence for 30 years!

Webinars

Webinars Available On-Demand

Title

Sponsor

ICMI Book Club Discussion:
The Culture Engine

Published February 17, 2017

3 Customer Engagement Trends to Watch in 2017

Published November 10, 2016

7 Metrics You Can’t Afford To Ignore in 2017

Published September 22, 2016



View More Webinars  
QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls