Empowering contact center excellence for 30 years!


Upcoming Webinars

5 Tips for Budget-Friendly Training in the Modern Contact Center

Date: April 23, 2015
Time: 1 PM Eastern Time


Justin Robbins

Community Manager, ICMI

Jana Meyers

Jana Meyers

Director- Training, Development and Support, American Century Investments

Joe Landers, Oracle

Joe Landers

Client Success Manager, Oracle

Kristine Chisolm

Kristine Chisholm

Customer Service/Training Administrator, ICMI

At ICMI, we’ve identified the top training needs of the modern contact center and have some ideas on low or no-cost ways for you to develop your team members. Read More


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Webinars Available On-Demand



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Published December 4, 2014

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The 4 Game Changers of Customer Service

Published July 24, 2014


Designing Customer Journeys That Win!

Published December 5, 2013

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Which of the following best describes the mood in your contact center?

Every man for himself
Teamwork makes the dream work
Some days are stressful, but we have fun
Most people do the minimum to get their paycheck
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