25 Characteristics of a Great Manager
Empowering contact center excellence for 30 years!

25 Characteristics of a Great Manager

Great managers don't simply manage, they lead. What does it take to be a great manager in the modern workplace? Our #ICMIchat participants shared their thoughts on the key characteristics.

What would you add to the list? Leave your comments below!

Keep the conversation going in our #ICMIchat forum, or join us live at 1pm ET on Tuesday for our next chat. Topic: How to Capture & Act on the Voice of the Customer.



Topics: People Management

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
More Polls