25 Characteristics of a Great Manager
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25 Characteristics of a Great Manager

Great managers don't simply manage, they lead. What does it take to be a great manager in the modern workplace? Our #ICMIchat participants shared their thoughts on the key characteristics.

What would you add to the list? Leave your comments below!

Keep the conversation going in our #ICMIchat forum, or join us live at 1pm ET on Tuesday for our next chat. Topic: How to Capture & Act on the Voice of the Customer.



Topics: People Management

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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