ICMI’s 2012 Spirit of Service Awards Finalists
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ICMI’s 2012 Spirit of Service Awards Finalists

Editors Note: The 2013 ICMI Global Call Center Award Applications are now open. Deadline is Febraury 15, 2013.


Each year ICMI selects - and celebrates - the best and brightest of the industry: our customer service Rockstars.  These call center professionals embody the ICMI "Spirit of Service." Nominated by some of their biggest fans (their peers, coworkers and managers) these individuals demonstrate outstanding dedication to customer needs and commitment to the members and goals of their organization.

Prior to this year’s awards, only agents were eligible for nomination. And for the first time in the history of these Awards, ICMI is recognizing the Rockstars in leadership roles – including Customer Service Business Leaders, Supervisors and Managers.

Throughout the week, I've introduced you to all eleven of our awesome finalists for 2012:

Meet the Finalists: Customer Service Business Leaders

Meet the Finalists: Supervisors

Meet the Finalists: Managers

Meet the Finalists: Agents

The winners were announced the live during the From One Rockstar to Another: How to Build and Be a Rockin' Customer Service Team webinar on Thursday, Oct. 4. You can still view the entire webinar!

See all the winners of the 2012 Spirit of Service Awards

Topics: People Management, Culture & Morale


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

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