10 Tips for More Effective Employee Training
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10 Tips for More Effective Employee Training

An effective training program is key to employee engagement and customer satisfaction. Focusing on the right outcomes can lead to more informed, confident, and happy employees. The result? Happy customers (and higher profits). 

One caveat: it's easy to get distracted by common training myths. If you're focusing too heavily on delivery style, learning styles, or catering learning to specific generations, you might be ignoring the results you hope to achieve.  Our #ICMIchat community has helpful advice for sorting through training myths and applying techniques that really work. Check out these 10 tips for more effective employee training.

What's worked well for your team? Add your best training tips in the comments below!



Topics: Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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