Stop Assuming the Door is Closed
Empowering contact center excellence for 30 years!

Stop Assuming the Door is Closed

You’ll never know if you don’t ask. The answer is always no if you don’t ask. How do you know it won’t work if you don’t try it? These are just a few of the things my brilliant mom used to tell me. Simple phrases and questions like these are where confidence comes from. Repeat these to your co-workers, your staff, your partner, your kids – most importantly – to yourself. Another one from her? It couldn’t hurt to try.

Watch: This poor dog has run into the glass door one too many times. Don’t become this adorable canine:

As Alzheimer’s slowly robs my mother of her memories and her life, every once in awhile she comes out with another one. Yesterday it was, “I trained you right.” Yep, you did mom. Oh yeah. Oh yeah.

Dayna

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Topics: Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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