#ICMIchat Recap: Hiring in the Contact Center
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Hiring in the Contact Center

Most people don't grow up dreaming of working in the contact center.  So how can contact centers recruit and hire the best talent?

This week we devoted our #ICMIchat to hiring in the contact center.  Read the recap below for advice on writing contact center job descriptions, developing effective interview questions, hiring for skill and cultural fit and more.

Join us again next week (Tuesday, 1pm ET) for a chat on contact center metrics.



Topics: Workforce Management, Learning & Development

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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