#ICMIchat Recap: Hiring in the Contact Center
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Hiring in the Contact Center

Most people don't grow up dreaming of working in the contact center.  So how can contact centers recruit and hire the best talent?

This week we devoted our #ICMIchat to hiring in the contact center.  Read the recap below for advice on writing contact center job descriptions, developing effective interview questions, hiring for skill and cultural fit and more.

Join us again next week (Tuesday, 1pm ET) for a chat on contact center metrics.



Topics: Workforce Management, Learning & Development

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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