#ICMIchat Recap: Hiring in the Contact Center
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Hiring in the Contact Center

Most people don't grow up dreaming of working in the contact center.  So how can contact centers recruit and hire the best talent?

This week we devoted our #ICMIchat to hiring in the contact center.  Read the recap below for advice on writing contact center job descriptions, developing effective interview questions, hiring for skill and cultural fit and more.

Join us again next week (Tuesday, 1pm ET) for a chat on contact center metrics.



Topics: Workforce Management, Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls