22 Ways to Improve Agent Onboarding
Empowering contact center excellence for 30 years!

22 Ways to Improve Agent Onboarding

You posted your job opening online, reviewed stacks of resumes, interviewed several frontrunners, and then finally made an offer. Your top candidate accepted. Now the hard work is over, right? Not so fast! One of the most critical components of the hiring process happens after the offer. How much time do you devote to the onboarding process? This presentation shares 22 ways you can improve your efforts!

Join the conversation next time! #ICMIchat meets every Tuesday at 1pm ET. Just use and follow our hashtag on Twitter to participate. Our next topic: Thriving in an Always-On World.



Topics: Hiring, Learning & Development, People Management

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls