#ICMIchat Recap: Hiring for Success in 2016
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Hiring for Success in 2016

More than one-third of U.S. companies plan to add new full-time staff this year, and that number is undoubtedly higher for contact centers. For companies recruiting new hires this year, the competition is stiff.  66% of companies plan to offer higher starting salaries for new workers this year, and more than 80% are offering raises to existing staff.

In such a competitive market, how can contact center leaders attract, recruit, and hire the best talent in 2016? We spent some time this week brainstorming effective contact center hiring strategies.  Kevin Hegebarth of HireIQ led the discussion, and more than fifteen industry experts participated.  See their advice by catching up on the #ICMIchat recap below.  Does your contact center plan to hire this year? Share your ideas, questions and concerns in the comments!

Join us again next week for another live chat with contact center peers.  Our topic: Lessons Learned from Customer Service Disasters.  I'll be your host and I'd love for you to invite a friend to participate.  Just follow along on Twitter using the hashtag #ICMIChat.  Our conversations take place every Tuesday at 1pm ET.

Topics: Hiring


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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