Social Media as a Recruiting Tool
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Social Media as a Recruiting Tool

Happy New Year!  I hope you all had an amazing holiday season filled with love, family, friends, and plenty of good food.

By now, you’ve probably begun to pack away all the decorations, embarked on a resolution or two, and started planning for the year ahead. Perhaps you’re hoping to hire a few new employees this quarter, or have plans to add many more later this year.  If so, we’re here to help!

Hiring and recruiting is a challenging initiative in the contact center, so we’re devoting all of our resources this month to help set you up for hiring success in 2015.

Hiring today comes with new challenges and benefits.  Social media has forever changed customer service and marketing, but it’s also changed the way companies recruit and make hiring decisions.   Is your contact center currently using social media as a recruitment tool?  Tell us in the comments below and check out the infographic below.  Resolve to add social media to your recruiting arsenal in 2015!

Want to learn more? Join us on Tuesday, January 6 at 1:00 pm EST for an #ICMIchat on social media recruiting!

Social Media Recruitment

This infographic originally appeared on

Topics: Hiring, People Management, Social Media


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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