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Are Millennials Changing Customer Expectations?

By Erica Marois | Date Published: May 11, 2017 - Last Updated September 25, 2018 | Comments

Are millennials changing customer expectations? If so, how can companies begin preparing now to meet the needs of future customers? Watch the video below to see what #ICMIchat participants think, or head to Storify for a full transcript of the chat.

Joining us in Orlando for Contact Center Expo & Conference? Be sure to mark your calendars for Tuesday, May 16th at 1:00 ET. We'll host a special #ICMIchat that will help you prepare to make the most of your experience!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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