#ICMIchat Recap: Customer Service Crushes
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Customer Service Crushes

Love is in the air! In the spirit of the season, we spent some time thinking about crush-worthy customer service organizations, what we all love about our teams, and how to best show love to our customers.

From high performance cultures, to customer loyalty programs and more, check out this recap for ideas you can implement to make sure your customers and agents feel the love this year.

Do you think your contact center is crush-worthy? Share your secrets to success in the comments below!

Join us next week as we talk about customized service experiences. The chat kicks off every Tuesday at 1pm ET. Just follow and use #ICMIchat to participate in the conversation.



Topics: Customer Experience

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls