ICMI.com Monthly Top: October 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top: October 2015

We all want to provide the best customer experience possible, but it's easier said than done. Mapping the customer journey, deciphering customer data, and meeting channel expectations is all overwhelming! Luckily, the ICMI community has you covered.

In this edition of the ICMI.com Monthly Top 5, we share five of our most popular contact center resources from October.  From infographics to webinars and industry articles, these resources will help you prepare to meet the demands of customers in 2016.  Watch the video below for a full rundown, and check out everything we mention by clicking the links below.

Want to see your content featured in a future Top 5 video? Contact Erica (estrother@icmi.com) to learn more about contributing guest content to ICMI.



Topics: Customer Experience

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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