ICMI.com Monthly Top: October 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top: October 2015

We all want to provide the best customer experience possible, but it's easier said than done. Mapping the customer journey, deciphering customer data, and meeting channel expectations is all overwhelming! Luckily, the ICMI community has you covered.

In this edition of the ICMI.com Monthly Top 5, we share five of our most popular contact center resources from October.  From infographics to webinars and industry articles, these resources will help you prepare to meet the demands of customers in 2016.  Watch the video below for a full rundown, and check out everything we mention by clicking the links below.

Want to see your content featured in a future Top 5 video? Contact Erica (estrother@icmi.com) to learn more about contributing guest content to ICMI.



Topics: Customer Experience

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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Yes, agents must work in the contact center for at least 6 months before applying for other positions
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