11 Secrets to Self-Service Success
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11 Secrets to Self-Service Success

Discover 11 ways to improve your self-service

Channel choice, channel pivot, reducing customer effort - it is all vitally important to serving  customers in a way they want; and  self-service plays a huge part in meeting those needs and expectations. Plus, it can also help the contact center improve response times and lower volume on other channels.

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Topics covered include: Customer Experience, Self-Service

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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