11 Secrets to Self-Service Success
Empowering contact center excellence for 30 years!

11 Secrets to Self-Service Success

Discover 11 ways to improve your self-service

Channel choice, channel pivot, reducing customer effort - it is all vitally important to serving  customers in a way they want; and  self-service plays a huge part in meeting those needs and expectations. Plus, it can also help the contact center improve response times and lower volume on other channels.

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Topics covered include: Customer Experience, Self-Service

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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