11 Secrets to Self-Service Success
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11 Secrets to Self-Service Success

Discover 11 ways to improve your self-service

Channel choice, channel pivot, reducing customer effort - it is all vitally important to serving  customers in a way they want; and  self-service plays a huge part in meeting those needs and expectations. Plus, it can also help the contact center improve response times and lower volume on other channels.

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Topics covered include: Customer Experience, Self-Service

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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