Customer Service on Life Support
Empowering contact center excellence for 30 years!

Customer Service on Life Support

So Mom had a stroke over the weekend – I know, a tough couple of weeks around here but this too shall pass. She is in the world-class Texas Medical Center in Houston at a hospital rated #3 in the country. However, according to a source, a hospital that still rates low in patient satisfaction surveys time and time again. Why? This hospital, and many others, offers superb customer service for their patients and visitors only during regular business hours. Need something decent to eat, a cup of Starbuck’s coffee, or help in the parking lot? Forget about it after hours, on holidays, or over the weekend.  Customer service must be offered when the customer needs it not when the company wants to offer it.

A 100% guarantee – if you cut corners on customer service, you will cut your success IV lifeline eventually.


About Dayna Steele:

On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including, 101 Ways to Rock Your World: Everyday Activities for Success Every Day, and Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.

Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day. You can sign up for her email list here.

Topics: Customer Experience


More from Dayna Steele


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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