Do You Have a Customer Love Team?
| Published: August 23, 2013 | Comments
Should you or your company go out of your way to help a customer and then go the extra step with a handwritten note? I’ll let a real customer answer that:
I wanted to create a canvas print for my daughter’s room. After shopping around, Easy Canvas had the best price for what we wanted but I could not afford the high shipping. I called to see what they could do – they worked with me to find a reasonable solution and price. The girl I spoke to was very nice and we were thrilled with the quality of the product when it did arrive. Then, this Thank You note arrived. Not only will I now recommend them to everyone I know, but I am also looking for something else to have created on canvas just to show my appreciation for this amazing customer service.
Any questions about how customer service should work?
On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including, 101 Ways to Rock Your World: Everyday Activities for Success Every Day, and Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.
Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day.
Customer Experience, People Management
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