How Engaged Are Your Customers?
Empowering contact center excellence for 30 years!

How Engaged Are Your Customers?

Last week we polled community members to find out how engaged they consider their customers to be with their company.  43% answered "extremely engaged", 38% said "moderately engaged" and 19% said "moderately disengaged."

Tune in to our webinar, "Customer Engagement: The Agent Value to the Multi-Channel Contact Center" and find out how you can improve upon your customer engagement level.



Topics: Customer Experience

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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