How Engaged Are Your Customers?
Empowering contact center excellence for 30 years!

How Engaged Are Your Customers?

Last week we polled community members to find out how engaged they consider their customers to be with their company.  43% answered "extremely engaged", 38% said "moderately engaged" and 19% said "moderately disengaged."

Tune in to our webinar, "Customer Engagement: The Agent Value to the Multi-Channel Contact Center" and find out how you can improve upon your customer engagement level.



Topics: Customer Experience

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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