How Engaged Are Your Customers?
Empowering contact center excellence for 30 years!

How Engaged Are Your Customers?

Last week we polled community members to find out how engaged they consider their customers to be with their company.  43% answered "extremely engaged", 38% said "moderately engaged" and 19% said "moderately disengaged."

Tune in to our webinar, "Customer Engagement: The Agent Value to the Multi-Channel Contact Center" and find out how you can improve upon your customer engagement level.



Topics: Customer Experience

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QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
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