Team Building Tips for the Busy Contact Center
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Team Building Tips for the Busy Contact Center

Team building is essential, but it's not always easy to find the time for it. Especially in a busy contact center environment with agents working in different shifts, time zones, and locations. What are other contact centers doing? #ICMIchat participants shared their favorite team building activities. Tell us about your favorite! Leave a comment below.



Topics: Culture & Morale

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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