Change Your Thinking, Change Your Culture: How to Unlock the Full Potential of Your Organization
Empowering contact center excellence for 30 years!

Change Your Thinking, Change Your Culture: How to Unlock the Full Potential of Your Organization

Changing your workplace culture requires that leaders and managers expand their ideas and imagination about what they personally can do and what their organizations can achieve.

Reach your potentialThis means that they and their entire organizations need to have the most important quality for greater success and happiness, and that is optimism.

 

Here are the three top tips to creating optimism:

 
  1. Outline where the organization is going vs. where they have been in the past.
  2. Make this journey very exciting, and show how people can grow and develop as a result of it.
  3. Set specific, personal goals for every individual in the organization, as well as the organization at large.

People love to achieve and grow.  It creates optimism about themselves, and projects positivity into the organization!

Ready to unlock your team's full potential? Join Dianne at Contact Center Demo and Conference!



Topics: Culture & Morale, People Management

Related

More from Dianne Durkin

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls