#ICMIchat Recap: Improving Contact Center Morale
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#ICMIchat Recap: Improving Contact Center Morale

A vibrant culture and strong morale are critical for operational success.  We all know that happy agents make happy customers, but how can the contact center ensure agents are really happy?

This Tuesday Jeremy Watkin (@jtwatkin) hosted a lively #ICMIchat all about improving morale in the contact center. 

Read through the recap below for ideas on motivating agents, driving results without crushing morale, creating an environment of trust, and more.

Share your thoughts in the comments below:  what makes your contact center culture unique?



Topics: Culture & Morale

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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