#ICMIchat Recap: Improving Contact Center Morale
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#ICMIchat Recap: Improving Contact Center Morale

A vibrant culture and strong morale are critical for operational success.  We all know that happy agents make happy customers, but how can the contact center ensure agents are really happy?

This Tuesday Jeremy Watkin (@jtwatkin) hosted a lively #ICMIchat all about improving morale in the contact center. 

Read through the recap below for ideas on motivating agents, driving results without crushing morale, creating an environment of trust, and more.

Share your thoughts in the comments below:  what makes your contact center culture unique?



Topics: Culture & Morale

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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