#ICMIchat Recap: Contact Center Agent Engagement
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#ICMIchat Recap: Contact Center Agent Engagement

We all know that happy agents make for happy customers, but what can contact center leaders do to better engage their team?  And is there a difference between satisfied employees and engaged employees?

During our #ICMIchat this week we spent some time exploring the factors that impact contact center agent engagement.  Read the recap below for thoughts on satisfcation vs engagement, measuring engagement, and increase engagement.

Join us again next week as we discuss employee rewards and incentives.  We chat every Tuesday at 1pm ET.  Just use and follow #ICMIchat to join the fun!



Topics: Culture & Morale, People Management

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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