Call Center Certification

ICMI Professional Certification elevates your career by…

• Providing mastery-level education
• Enhancing your management skills and knowledge in four core competencies
• Validating your expert command and professional credentials
• Improving your career and advancement opportunities
• Offering a way to ‘brand your expertise’ and draw attention to the value you bring to your organization

ICMI Professional Certification elevates your organization by...

• Developing and retaining a high performance workforce
• Solidifying the best practices that breed customer satisfaction and loyalty
• Improving employee retention and engagement
• Unifying distributed teams

ICMI Site Certification represents the global landmark requirement for exceptional customer experiences, service quality and operational efficiency, with a focus on meeting core business objectives, including:

• Improving the financial performance of the contact center
• Building and maintaining customer loyalty and lifetime customer value
• Standardizing processes and best practice collaboration
• Increasing employee engagement and satisfaction
• Improving business intelligence and analytics