ICMI Professional CertificationIndividual Professional Certification for Call Center Professionals The only accredited certification program for call center leadership and management professionals, ICMI Professional Certification cultivates a new breed of leaders and managers who create and sustain call centers that consistently deliver outstanding service, optimize customer value and contribute to business goals.
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- Providing mastery-level education
- Enhancing your management skills and knowledge in four core competencies
- Validating your expert command and professional credentials
- Improving your career and advancement opportunities
- Offering a way to ‘brand your expertise’ and draw attention to the value you bring to your organization
- Developing and retaining a high performance workforce
- Solidifying the best practices that breed customer satisfaction and loyalty
- Improving employee retention and engagement
- Unifying distributed teams
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ICMI Site CertificationCall Center Site Certification The global call center certification for exceptional customer experiences, service quality and contact center operational efficiency. The ultimate performance improvement investment for you, your contact center, and your customer.
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- Improving the financial performance of the contact center
- Building and maintaining customer loyalty and lifetime customer value
- Standardizing processes and best practice collaboration
- Increasing employee engagement and satisfaction
- Improving business intelligence and analytics
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