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Virtual Classroom

Live-Virtual call center training


ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.


How is ICMI Virtual Training different than standard online training?

  • ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
  • ICMI Virtual courses are scalable, and can be run at more than one contact center.
  • The ICMI Virtual Training platform provides tools for networking.


Why Go With Virtual?


Interactivity

Interactivity in virtual contact center training

Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.

Efficiency

Efficiency in call center virtual training

Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.


 

Virtual call center training calendar


Date Course Price
 January 9-10, 2025
9:30 am-5:30 pm ET
Contact Center Management $1,999
 January 14-17, 2025
9:30 am-5:30 pm ET
The Contact Center Supervisor Training Series $2,299
 Jan 14, 2025
9:30 am-5:30 pm ET
CCST Day 1 - Supporting Operational Excellence $999
 Jan 15, 2025
9:30 am-5:30 pm ET
CCST Day 2 - Building an Engaged Workforce $999
 Jan 16, 2025
9:30 am-5:30 pm ET
CCST Day 3 - Metrics and Data for Supervisors $999
 Jan 17, 2025
9:30 am-5:30 pm ET
CCST Day 4 - Contact Center Coaching for Supervisors $999
 February 4-7, 2025
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 February 12-13, 2025
9:30 am-5:30 pm ET
Contact Center Senior Leadership $1,999
 Feb 26, 2025
9:30 am-5:30 pm ET
Experience Essentials $999
 March 3-4, 2025
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,799
 March 6-7, 2025
9:30 am-5:30 pm ET
Contact Center Management $1,999
 March 12-13, 2025
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 Mar 21, 2025
9:30 am-5:30 pm ET
Workforce Management Principles $999
 March 24-25, 2025
9:30 am-5:30 pm ET
Trainer Development Workshop $1,799
 Apr 10, 2025
9:30 am-5:30 pm ET
CCST Day 1 - Supporting Operational Excellence $999
 April 10-18, 2025
9:30 am-5:30 pm ET
The Contact Center Supervisor Training Series - Held over 2 Thursdays and Fridays in April $2,299
 Apr 11, 2025
9:30 am-5:30 pm ET
CCST Day 2 - Building an Engaged Workforce $999
 Apr 17, 2025
9:30 am-5:30 pm ET
CCST Day 3 - Metrics and Data for Supervisors $999
 Apr 18, 2025
9:30 am-5:30 pm ET
CCST Day 4 - Contact Center Coaching for Supervisors $999
 April 22-25, 2025
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 April 28-29, 2025
9:30 am-5:30 pm ET
Advanced Workforce Management $1,799
 May 7, 2025
9:30 am-5:30 pm ET
Contact Center Quality Workshop $999
 May 8-9, 2025
9:30 am-5:30 pm ET
Contact Center Management $1,999
 May 14-15, 2025
9:30 am-5:30 pm ET
Contact Center Senior Leadership $1,999
 May 21, 2025
9:30 am-5:30 pm ET
Experience Essentials $999
 June 3-6, 2025
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 June 19-20, 2025
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,799
 Jun 25, 2025
9:30 am-5:30 pm ET
Contact Center Representative $999
 July 10-11, 2025
9:30 am-5:30 pm ET
Contact Center Management $1,999
 July 15-18, 2025
9:30 am-5:30 pm ET
The Contact Center Supervisor Training Series $2,299
 Jul 15, 2025
9:30 am-5:30 pm ET
CCST Day 1 - Supporting Operational Excellence $999
 Jul 16, 2025
9:30 am-5:30 pm ET
CCST Day 2 - Building an Engaged Workforce $999
 Jul 17, 2025
9:30 am-5:30 pm ET
CCST Day 3 - Metrics and Data for Supervisors $999
 Jul 18, 2025
9:30 am-5:30 pm ET
CCST Day 4 - Contact Center Coaching for Supervisors $999
 July 23-24, 2025
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 Jul 28, 2025
9:30 am-5:30 pm ET
Workforce Management Principles $999
 August 5-8, 2025
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 August 14-15, 2025
9:30 am-5:30 pm ET
Contact Center Senior Leadership $1,999
 August 19-20, 2025
9:30 am-5:30 pm ET
Trainer Development Workshop $1,799
 August 28-29, 2025
9:30 am-5:30 pm ET
Advanced Workforce Management $1,799
 September 8-9, 2025
9:30 am-5:30 pm ET
Contact Center Management $1,999
 Sep 24, 2025
9:30 am-5:30 pm ET
Copy of Experience Essentials $999
 Sep 30, 2025 - Oct 3, 2025
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 Oct 10, 2025
9:30 am-5:30 pm ET
Contact Center Representative $999
 Oct 17, 2025
9:30 am-5:30 pm ET
Workforce Management Principles $999
 November 3-4, 2025
9:30 am-5:30 pm ET
Contact Center Management $1,999
 November 10-11, 2025
9:30 am-5:30 pm ET
Artificial Intelligence in the Contact Center $1,799
 Nov 13, 2025
9:30 am-5:30 pm ET
CCST Day 1 - Supporting Operational Excellence $999
 November 13-21, 2025
9:30 am-5:30 pm ET
The Contact Center Supervisor Training Series - Held over 2 Thursdays and 2 Fridays in November $2,299
 Nov 14, 2025
9:30 am-5:30 pm ET
CCST Day 2 - Building an Engaged Workforce $999
 Nov 20, 2025
9:30 am-5:30 pm ET
CCST Day 3 - Metrics and Data for Supervisors $999
 Nov 21, 2025
9:30 am-5:30 pm ET
CCST Day 4 - Contact Center Coaching for Supervisors $999
 December 2-5, 2025
9:30 am-5:30 pm ET
Workforce Management Bootcamp $2,499
 December 11-12, 2025
9:30 am-5:30 pm ET
Contact Center Senior Leadership $1,999
 December 18-19, 2025
9:30 am-5:30 pm ET
Foundations in Contact Center Metrics $1,799

Cancellation Policy


Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to [email protected]. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.


Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.