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Virtual Classroom

Live-Virtual call center training


ICMI’s Virtual Classroom training is a popular choice for call center professionals looking for a convenient yet undiminished learning experience. These scheduled courses bring live contact center instruction to students virtually through an online classroom environment - allowing you to minimize downtime while retaining the highly-impactful elements of live training.


How is ICMI Virtual Training different than standard online training?

  • ICMI Virtual Training features live instruction. Standard online training is pre-recorded.
  • ICMI Virtual courses are scalable, and can be run at more than one contact center.
  • The ICMI Virtual Training platform provides tools for networking.


Why Go With Virtual?


Interactivity

Interactivity in virtual contact center training

Our online classroom environment allows for a higher level of interactivity and collaboration than traditional online training options. Ask questions, get feedback, and more, all from your computer.

Efficiency

Efficiency in call center virtual training

Not only are virtual courses interactive... they are also highly-efficient and cost effective. ICMI's Virtual training option eliminates the typical travel expenses and downtime required for live training.


 

Virtual call center training calendar


Date Course Price
 June 23-24, 2022
9:30 am-5:30 pm ET
Succeeding with Contact Center Metrics $1,499
 July 12-13, 2022
9:30 am-5:30 pm ET
Contact Center Management Boot Camp $1,499
 Jul 22, 2022
9:30 am-5:30 pm ET
Workforce Management Principles $999
 August 9-12, 2022
9:30 am-5:30 pm ET
Workforce Management Boot Camp $2,199
 August 23-24, 2022
9:30 am-5:30 pm ET
Customer Experience Accelerator Boot Camp $1,499
 September 2-30, 2022
9:30 am-5:30 pm ET
Supervisor Leadership Development Program $2,199
 Sep 2, 2022
9:30 am-5:30 pm ET
SLDP Day 1 - Contact Center Supervisor Fundamentals $699
 Sep 9, 2022
9:30 am-5:30 pm ET
SLDP Day 2 - People Management for Supervisors $699
 Sep 16, 2022
9:30 am-5:30 pm ET
SLDP Day 3 - Metrics and Data for Supervisors $699
 September 22-23, 2022
9:30 am-5:30 pm ET
Contact Center Management Boot Camp $1,499
 Sep 30, 2022
9:30 am-5:30 pm ET
SLDP Day 4 - Contact Center Coaching for Supervisors $699
 Oct 7, 2022
9:30 am-5:30 pm ET
Workforce Management Principles $999
 October 17-18, 2022
9:30 am-5:30 pm ET
Advanced Workforce Management $1,499
 November 3-4, 2022
9:30 am-5:30 pm ET
Contact Center Management Boot Camp $1,499
 November 7-10, 2022
9:30 am-5:30 pm ET
Workforce Management Boot Camp $2,199
 November 16-17, 2022
9:30 am-5:30 pm ET
Contact Center Strategy and Leadership $1,499
 December 5-8, 2022
9:30 am-5:30 pm ET
Supervisor Leadership Development Program $2,199

Cancellation Policy


Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to [email protected]. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.


Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.