January 8-9, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
Jan 11, 2024 9:30 am-5:30 pm ET |
SLDP Day 1 - Contact Center Supervisor Fundamentals - Confirmed to Run |
$999 |
January 11-19, 2024 9:30 am-5:30 pm ET |
SLDP - Held over 2 Thursdays and Fridays in January 2024 - Confirmed to Run |
$2,199 |
Jan 12, 2024 9:30 am-5:30 pm ET |
SLDP Day 2 - People Management for Supervisors - Confirmed to Run |
$999 |
Jan 18, 2024 9:30 am-5:30 pm ET |
SLDP Day 3 - Metrics and Data for Supervisors - Confirmed to Run |
$999 |
Jan 19, 2024 9:30 am-5:30 pm ET |
SLDP Day 4 - Contact Center Coaching for Supervisors - Confirmed to Run |
$999 |
January 22-23, 2024 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
January 24-25, 2024 9:30 am-5:30 pm ET |
Contact Center Strategy and Leadership |
$1,799 |
February 8-9, 2024 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
February 12-15, 2024 9:30 am-5:30 pm ET |
Workforce Management Bootcamp - Confirmed to Run |
$2,199 |
March 7-8, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
March 11-13, 2024 9:30 am-5:30 pm ET |
Experience Foundation |
$1,899 |
Mar 14, 2024 9:30 am-5:30 pm ET |
SLDP Day 1 - Contact Center Supervisor Fundamentals |
$999 |
March 14-22, 2024 9:30 am-5:30 pm ET |
SLDP - Held over 2 Thursdays and Fridays in March 2024 |
$2,199 |
Mar 15, 2024 9:30 am-5:30 pm ET |
SLDP Day 2 - People Management for Supervisors |
$999 |
March 18-19, 2024 9:30 am-5:30 pm ET |
Contact Center Strategy and Leadership |
$1,799 |
Mar 21, 2024 9:30 am-5:30 pm ET |
SLDP Day 3 - Metrics and Data for Supervisors |
$999 |
Mar 22, 2024 9:30 am-5:30 pm ET |
SLDP Day 4 - Contact Center Coaching for Supervisors |
$999 |
March 25-26, 2024 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
Mar 25, 2024 9:30 am-5:30 pm ET |
Workforce Management Principles |
$999 |
Mar 27, 2024 9:30 am-5:30 pm ET |
Customer Service Representative |
$999 |
April 4-5, 2024 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
April 8-9, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
April 16-19, 2024 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,199 |
April 25-26, 2024 9:30 am-5:30 pm ET |
Trainer Development Workshop |
$1,599 |
May 9-10, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
May 13-21, 2024 9:30 am-5:30 pm ET |
SLDP - Held over 2 Mondays and Tuesdays in May 2024 |
$2,199 |
May 13, 2024 9:30 am-5:30 pm ET |
SLDP Day 1 - Contact Center Supervisor Fundamentals |
$999 |
May 14, 2024 9:30 am-5:30 pm ET |
SLDP Day 2 - People Management for Supervisors |
$999 |
May 15, 2024 9:30 am-5:30 pm ET |
Customer Service Representative |
$999 |
May 16-17, 2024 9:30 am-5:30 pm ET |
Contact Center Strategy and Leadership |
$1,799 |
May 20, 2024 9:30 am-5:30 pm ET |
SLDP Day 3 - Metrics and Data for Supervisors |
$999 |
May 21, 2024 9:30 am-5:30 pm ET |
SLDP Day 4 - Contact Center Coaching for Supervisors |
$999 |
May 23-24, 2024 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
June 6-7, 2024 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
June 10-13, 2024 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,199 |
June 19-21, 2024 9:30 am-5:30 pm ET |
Experience Foundation |
$1,899 |
July 8-9, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
Jul 12, 2024 9:30 am-5:30 pm ET |
Workforce Management Principles |
$999 |
July 15-16, 2024 9:30 am-5:30 pm ET |
Contact Center Strategy and Leadership |
$1,799 |
Jul 17, 2024 9:30 am-5:30 pm ET |
Customer Service Representative |
$999 |
July 18-26, 2024 9:30 am-5:30 pm ET |
SLDP - Held over 2 Thursdays and Fridays in July 2024 |
$2,199 |
Jul 18, 2024 9:30 am-5:30 pm ET |
SLDP Day 1 - Contact Center Supervisor Fundamentals |
$999 |
Jul 19, 2024 9:30 am-5:30 pm ET |
SLDP Day 2 - People Management for Supervisors |
$999 |
Jul 25, 2024 9:30 am-5:30 pm ET |
SLDP Day 3 - Metrics and Data for Supervisors |
$999 |
Jul 26, 2024 9:30 am-5:30 pm ET |
SLDP Day 4 - Contact Center Coaching for Supervisors |
$999 |
July 29-30, 2024 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
August 12-13, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
August 15-16, 2024 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
August 19-22, 2024 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,199 |
September 4-6, 2024 9:30 am-5:30 pm ET |
Experience Foundation |
$1,899 |
September 9-10, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
September 12-13, 2024 9:30 am-5:30 pm ET |
Contact Center Strategy and Leadership |
$1,799 |
Sep 18, 2024 9:30 am-5:30 pm ET |
Customer Service Representative |
$999 |
September 19-27, 2024 9:30 am-5:30 pm ET |
SLDP - Held over 2 Thursdays and Fridays in September 2024 |
$2,199 |
Sep 19, 2024 9:30 am-5:30 pm ET |
SLDP Day 1 - Contact Center Supervisor Fundamentals |
$999 |
Sep 20, 2024 9:30 am-5:30 pm ET |
SLDP Day 2 - People Management for Supervisors |
$999 |
September 23-24, 2024 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
Sep 26, 2024 9:30 am-5:30 pm ET |
SLDP Day 3 - Metrics and Data for Supervisors |
$999 |
Sep 27, 2024 9:30 am-5:30 pm ET |
SLDP Day 4 - Contact Center Coaching for Supervisors |
$999 |
Sep 30, 2024 - Oct 1, 2024 9:30 am-5:30 pm ET |
Trainer Development Workshop |
$1,599 |
Oct 4, 2024 9:30 am-5:30 pm ET |
Workforce Management Principles |
$999 |
October 7-10, 2024 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,199 |
November 4-5, 2024 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
November 7-8, 2024 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
Nov 13, 2024 9:30 am-5:30 pm ET |
Customer Service Representative |
$999 |
November 14-22, 2024 9:30 am-5:30 pm ET |
SLDP - Held over 2 Thursdays and Fridays in November 2024 |
$2,199 |
Nov 14, 2024 9:30 am-5:30 pm ET |
SLDP Day 1 - Contact Center Supervisor Fundamentals |
$999 |
Nov 15, 2024 9:30 am-5:30 pm ET |
SLDP Day 2 - People Management for Supervisors |
$999 |
November 18-21, 2024 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,199 |
Nov 21, 2024 9:30 am-5:30 pm ET |
SLDP Day 3 - Metrics and Data for Supervisors |
$999 |
Nov 22, 2024 9:30 am-5:30 pm ET |
SLDP Day 4 - Contact Center Coaching for Supervisors |
$999 |
December 5-6, 2024 9:30 am-5:30 pm ET |
Contact Center Management Bootcamp |
$1,499 |
December 9-10, 2024 9:30 am-5:30 pm ET |
Contact Center Strategy and Leadership |
$1,799 |
December 12-13, 2024 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
December 18-20, 2024 9:30 am-5:30 pm ET |
Experience Foundation |
$1,899 |