January 9-10, 2025 9:30 am-5:30 pm ET |
Contact Center Management |
$1,999 |
January 14-17, 2025 9:30 am-5:30 pm ET |
The Contact Center Supervisor Training Series |
$2,299 |
Jan 14, 2025 9:30 am-5:30 pm ET |
CCST Day 1 - Supporting Operational Excellence |
$999 |
Jan 15, 2025 9:30 am-5:30 pm ET |
CCST Day 2 - Building an Engaged Workforce |
$999 |
Jan 16, 2025 9:30 am-5:30 pm ET |
CCST Day 3 - Metrics and Data for Supervisors |
$999 |
Jan 17, 2025 9:30 am-5:30 pm ET |
CCST Day 4 - Contact Center Coaching for Supervisors |
$999 |
February 4-7, 2025 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,499 |
February 12-13, 2025 9:30 am-5:30 pm ET |
Contact Center Senior Leadership |
$1,999 |
Feb 26, 2025 9:30 am-5:30 pm ET |
Experience Essentials |
$999 |
March 3-4, 2025 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
March 6-7, 2025 9:30 am-5:30 pm ET |
Contact Center Management |
$1,999 |
March 12-13, 2025 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
Mar 21, 2025 9:30 am-5:30 pm ET |
Workforce Management Principles |
$999 |
March 24-25, 2025 9:30 am-5:30 pm ET |
Trainer Development Workshop |
$1,799 |
Apr 10, 2025 9:30 am-5:30 pm ET |
CCST Day 1 - Supporting Operational Excellence |
$999 |
April 10-18, 2025 9:30 am-5:30 pm ET |
The Contact Center Supervisor Training Series - Held over 2 Thursdays and Fridays in April |
$2,299 |
Apr 11, 2025 9:30 am-5:30 pm ET |
CCST Day 2 - Building an Engaged Workforce |
$999 |
Apr 17, 2025 9:30 am-5:30 pm ET |
CCST Day 3 - Metrics and Data for Supervisors |
$999 |
Apr 18, 2025 9:30 am-5:30 pm ET |
CCST Day 4 - Contact Center Coaching for Supervisors |
$999 |
April 22-25, 2025 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,499 |
April 28-29, 2025 9:30 am-5:30 pm ET |
Advanced Workforce Management |
$1,799 |
May 7, 2025 9:30 am-5:30 pm ET |
Contact Center Quality Workshop |
$999 |
May 8-9, 2025 9:30 am-5:30 pm ET |
Contact Center Management |
$1,999 |
May 14-15, 2025 9:30 am-5:30 pm ET |
Contact Center Senior Leadership |
$1,999 |
May 21, 2025 9:30 am-5:30 pm ET |
Experience Essentials |
$999 |
June 3-6, 2025 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,499 |
June 19-20, 2025 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |
Jun 25, 2025 9:30 am-5:30 pm ET |
Contact Center Representative |
$999 |
July 10-11, 2025 9:30 am-5:30 pm ET |
Contact Center Management |
$1,999 |
July 15-18, 2025 9:30 am-5:30 pm ET |
The Contact Center Supervisor Training Series |
$2,299 |
Jul 15, 2025 9:30 am-5:30 pm ET |
CCST Day 1 - Supporting Operational Excellence |
$999 |
Jul 16, 2025 9:30 am-5:30 pm ET |
CCST Day 2 - Building an Engaged Workforce |
$999 |
Jul 17, 2025 9:30 am-5:30 pm ET |
CCST Day 3 - Metrics and Data for Supervisors |
$999 |
Jul 18, 2025 9:30 am-5:30 pm ET |
CCST Day 4 - Contact Center Coaching for Supervisors |
$999 |
July 23-24, 2025 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
Jul 28, 2025 9:30 am-5:30 pm ET |
Workforce Management Principles |
$999 |
August 5-8, 2025 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,499 |
August 14-15, 2025 9:30 am-5:30 pm ET |
Contact Center Senior Leadership |
$1,999 |
August 19-20, 2025 9:30 am-5:30 pm ET |
Trainer Development Workshop |
$1,799 |
August 28-29, 2025 9:30 am-5:30 pm ET |
Advanced Workforce Management |
$1,799 |
September 8-9, 2025 9:30 am-5:30 pm ET |
Contact Center Management |
$1,999 |
Sep 24, 2025 9:30 am-5:30 pm ET |
Copy of Experience Essentials |
$999 |
Sep 30, 2025 - Oct 3, 2025 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,499 |
Oct 10, 2025 9:30 am-5:30 pm ET |
Contact Center Representative |
$999 |
Oct 17, 2025 9:30 am-5:30 pm ET |
Workforce Management Principles |
$999 |
November 3-4, 2025 9:30 am-5:30 pm ET |
Contact Center Management |
$1,999 |
November 10-11, 2025 9:30 am-5:30 pm ET |
Artificial Intelligence in the Contact Center |
$1,799 |
Nov 13, 2025 9:30 am-5:30 pm ET |
CCST Day 1 - Supporting Operational Excellence |
$999 |
November 13-21, 2025 9:30 am-5:30 pm ET |
The Contact Center Supervisor Training Series - Held over 2 Thursdays and 2 Fridays in November |
$2,299 |
Nov 14, 2025 9:30 am-5:30 pm ET |
CCST Day 2 - Building an Engaged Workforce |
$999 |
Nov 20, 2025 9:30 am-5:30 pm ET |
CCST Day 3 - Metrics and Data for Supervisors |
$999 |
Nov 21, 2025 9:30 am-5:30 pm ET |
CCST Day 4 - Contact Center Coaching for Supervisors |
$999 |
December 2-5, 2025 9:30 am-5:30 pm ET |
Workforce Management Bootcamp |
$2,499 |
December 11-12, 2025 9:30 am-5:30 pm ET |
Contact Center Senior Leadership |
$1,999 |
December 18-19, 2025 9:30 am-5:30 pm ET |
Foundations in Contact Center Metrics |
$1,799 |