ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Published: Dec 21, 2012
With smartphone adoption on the rise, contact center leaders are tasked with integrating mobile customer support into their already channel-crowded centers. In late 2012, ICMI surveyed 422 contact center professionals to better understand the community’s intentions around mobile customer support for 2013.
This whitepaper outlines the five key benefits that contact center leaders can expect to gain by putting the time and attention into building a Mobile Customer Service Strategy.
These benefits will extend through 2013 and into the upcoming years:
Get Immediate Access to YourComplimentary Whitepaper!
Join the ICMI weekly community newsletter providing the latest industry news, solutions, and case studies.
from UBM about its events and products
from other Informa Tech brands regarding products and services.
ICMI/UBM Privacy Statement