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Expect the Unexpected: Challenges and Opportunities in Modern Workforce Management

20 Powerful Ways to Simplify the Agent Experience
In 2020, the workplace evolved in ways we never could have predicted. Contact centers around the world were forced to take their operations remote with little notice. And as contact volumes spiked amid global uncertainty, workforce management professionals had to quickly adapt their plans, staffing models, and forecasts. Now, as offices are preparing to re-open or move to hybrid work models, what will this mean for workforce management?

Topics covered include: test Workforce Management, Best Practices, Remote And Virtual Teams

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