Laurie Meacham oversees a team of multi-skilled Customer Support crewmembers at JetBlue. She was instrumental in the creation of the social media support team in 2010 and has since played a role in several projects that have included the implementation of digital products, communication channels and training. Laurie’s role has focused on defining and evolving strategy, maintaining brand awareness across teams and working cross-departmentally to ensure continuity in JetBlue’s customer service initiatives.

Scott Morris is the Director of Customer Success at Gladly. Before joining Gladly, Scott worked in a number of leadership and communication roles for over 25 years, most recently with mobile device solutions start-up MobileIron. Scott’s professional focus has revolved around managing high-value, high-impact relationships, as well as helping customers to leverage the tools and resources necessary to deliver great experiences, and scale efficiently. In his free time, you can find him spending time with his family in Morgan Hill, CA or taking day trips to Tahoe with his daughter. Scott graduated from UC Davis with a B.A. in Psychology.

Mukesh Mirchandani leads the Solution Consulting team at Gladly. With a laser focus on customer success, Mukesh and his team are responsible for gathering business requirements from our customers and mapping them back into solutions that help our customers build meaningful and lifelong engagement with their customers. 

With over 18 years of experience in solution consulting and software engineering, Mukesh has worked at large enterprise companies such as Salesforce, Parametric Technologies Corp and Cisco Systems. He has spent the last decade in solution consulting, working with Fortune 500 companies transform their business and embrace the digital and social revolution.