Create Knock-Your-Socks-Off Customer Experiences
Empowering contact center excellence for 30 years!

Create Knock-Your-Socks-Off Customer Experiences

Date: Available On-Demand

Time: Watch It Now

Presenter: Blake Morgan


Moderators: Erica Marois

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Customer service is the key to staying relevant and companies must create customer experiences that lead to customer satisfaction and retention.

The phrase less is more may be true in many cases, but it’s certainly not true when it comes to customer experience. That’s why Blake Morgan recently released a new book called More is More!

What’s the key to staying relevant in today’s hyper-connected, fast-paced, high-expectations business environment? Customer service is the differentiator, and companies must apply more energy, focus, and resources than ever before to create knock-your-socks-off customer experiences that lead to customer satisfaction and retention.

Want to know the secrets to creating knock-your-socks-off customer experiences? Join the ICMI book club in reading Blake’s book, More is More, and then tune in for a live webinar discussion.

 

Attend this webinar to learn:

  • How to navigate the friction between profits, efficiency & service
  • How the sharing economy has impacted customer expectations & how contact centers can respond
  • What characteristics customer-focused companies have in common

Join us for this live and interactive author discussion, complete with audience Q&A.


More is More

Purchase Blake Morgan's book More is More on Amazon
Digital version also available

 

 

  

 Want to read and discuss this book with your team? Download a free discussion guide!

Presenter
Blake Morgan

Blake Morgan

Customer Experience Futurist, Keynote Speaker, Author

Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral and more. She is a Forbes columnist and author of the new book More is More.

Moderators
Erica Strother headshot

Erica Marois

Content Manager, ICMI

Erica Marois is the Content Manager at ICMI. With a background in marketing, public relations, and social media, she brings more than ten years of community management experience to ICMI. Having been at ICMI for more than 5 years now, she's also become a thought leader in the customer experience space. Erica manages ICMI's robust network of community contributors - 500 strong! She also hosts ICMI's weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in the contact center community. In addition, she produces ICMI's webinars and many other content initiatives like Contact Center Insider newsletter. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events, managing ICMI's Global Contact Center Awards Program, and Movers & Shakers initiative, as well as working with attendees to enhance their event experience. Erica is a connector of people - in any medium - and loves bringing contact center leaders together to solve problems.

Connect with Erica:  Twitter: @EricaMarois |  LinkedIn: http://linkd.in/16kW2cj | Google+: http://bit.ly/1zkp9YS  | Email: [email protected]


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Topics: Customer Experience