Take Your Contact Center to the Top
Benchmark Customer Service, Recognize Success, Improve Performance
ICMI’s Top 50 Call Centers for Customer Service, an independent and competitive benchmarking program, can give you a clear understanding of how customers rate your service delivery both within your industry sector and among the best contact centers in North America.
The program is designed to give you voice-of-the-customer intelligence that will help you meet your goals for improving service and raising the strategic value of your contact center within your organization.
Top 50 includes:
- Three-month mystery shopping exercise
- Benchmarking research reports
- Gated online community for peer-to-peer sharing
- Annual Gala celebrating the Top 50 participants and their performance strengths (including Top 10 rankings)
- Media campaign in business and consumer news outlets
Companies Focusing on the Customer Experience
Listen to how Specsavers and Coca-Cola used the intelligence from the Top 50 Call Centers for Customer Service to improve customer satisfaction scores, quality scores, and revenue while reducing operating costs. Watch Webinar
Customer Service as a Competitive Advantage
Building a Brand on Customer Service
Top Financial Call Center Hires for Service, Trains for Skill
Raising the Bar for Call Centers and Customer Service: Brad Cleveland on Top 50
We know that taking part will give us valuable, independent insights into the customer experience, which we will use to keep improving our service for customers and ensure we are living up to our reputation for excellence. This initiative will also provide national recognition for our employees, upon whose efforts our success depends. 
Karen Tiltman
Director of UK Customer Service
American Express |
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To find out if your contact center is eligible for Top 50 Call Centers for Customer Service apply here or contact Robert Mills 914.217.7788 | rmills@icmi.com.
