Complimentary Webinar

Cloud Call Centers: Myth
Busting to Opportunity

Date: Thursday, February 23, 2012
Time: 10 AM Pacific time / 1 PM Eastern time
Duration: 60 minutes

ACCE 2012

May 7-10 | Seattle,WA

Register by 2/15/12 with promo code
ICMI-3 and save 10% on any conference package,
in addition to $200 early bird savings!

San Francisco Symposium

March 27-30, 2012

Multi-day Call Center Training to
Improve Your Center's Performance.

Complimentary Whitepaper

Cloud Cover in the Call Center:
Meeting Demands Intelligently
and Efficiently

ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.

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Hosted From Home: How the Virtual Model is Transforming Contact Center Operations

Operations

The road to employing at-home agents has long been a bumpy one. As hosted contact...

		ICMI's Call Center Cartoon Caption Contest #5 Operations – 11 comments


		Expert's Angle: Call Center Metrics vs. Customer Experience Metrics: The Critical Difference Operations – 1 comment


		Taking Charge of Social Customer Service Operations

QueueTips Q&A Forum

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What SL Does 45-Second ASA Represent?

Olaf Weber

answer

Well said Brent... you actually answered my question inside your response...lol

Braheem Stafford, Jul 15, 2011

1		Impact of the Call Center on the Hotel Industry? g singh, 1 answer


10		Repeat Call Analysis? Prashant L Yagnik, 10 answers


1		Calculating Employee Satisfaction? Harold Becht, 1 answer


1		Balancing Duties as a Contact Center Supervisor? Rebecca Zarate, 1 answer

Call Center Training & Events

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Virtual Classroom

Contact Center Training: Designing Effective Training for Agents – February 10

Partner Course | Sydney, AU

Essential Skills and Knowledge for Effective Contact Center Management – February 16-17

Virtual Classroom

Contact Center Agent Training: Managing Difficult Customers – February 17

Partner Course | Melbourne,AU

Essential Skills and Knowledge for Effective Contact Center Management – February 23-24

Virtual Classroom - NEW!

The Role of Social Media in Customer Service – February 24

Virtual Classroom

Contact Center Home Agent Management: Assessment and Strategic Planning – March 2

Virtual Classroom

Contact Center Home Agent Management: Operational Execution – March 9

Virtual Classroom

Contact Center Home Agent Management: Leadership and Management – March 16

Virtual Classroom - NEW!

Contact Center Agent Training: Connecting with Customers Through Email – March 23

Webinars & Whitepapers

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Cloud Call Centers: Myth Busting to Opportunity

Webinar – Feb 23 – Register Now!

Complimentary Webinar Date: Thursday, February 23, 2012 Time: 10 AM Pacific time / 1 PM...

		Whitepaper Cloud Cover for the Call Center: Meeting Demands... Call Center Technology Applications/Offerings


		Webinar Business Talk for the Call Center: Data that... Watch Now!


		Whitepaper Blending in the Call Center: Benefits, Barriers and... Outbound sales