• REVOLUTIONIZE THE CUSTOMER EXPERIENCE

    This year's conference has been specifically designed
    to help you revolutionize your customer's experience

    View Sessions
  • KEYNOTE SPEAKERS

    Bill Rancic
    How to Succeed in Business and Life!

    Matt Dixon
    The Effortless Experience: Conquering the
    New Battleground for Customer Loyalty

     

    Learn More
  • TAKE A SITE TOUR!

    Select San Diego Call Centers provide an exclusive 
    view of their operations; sharing best practices and
    key takeaways to apply to your own center

    Learn More
  • "By far the most comprehensive, well planned and content rich contact center event I have ever been a part of."

    Luke Jamieson, Head of Member Services
    UniSuper

  • Be there live when the
    winners are announced!

    May 7 | San Diego, CA

    Register Now >
  • Bring Your Team!

    The more you send, the more you save. Up to 40%.

    • Cover all sessions of interest.
    • Develop new skills in your people.
    • Recognize your team's outstanding performance.
    • Add a strategy and planning session after the conference.

     

    Learn More


Why Contact Center Expo is the one industry event to attend this year

  • 100% product-neutral program content
  • Dynamic expo floor featuring cutting edge technology and services
  • Each session delivers actionable insights
  • Unique networking - ball games, contests, mobile apps and more!
  • Produced by the most trusted brand in the industry

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt , Customer Service Manager, Green Shield Canada

Experience Motivating Speakers

Contact Center Expo & Conference gathers the industry’s most innovative presenters to speak about the challenges, solutions and the future of customer service.

  • Brad Cleveland
    Brad Cleveland
    ICMI
  • Sarah Stealey
    Sarah Stealey Reed
    ICMI
  • Justin Robbins
    ICMI
  • Aaron Fulkerson
    MindTouch
  • Aaron Taylor
    MyLife.com
  • Ann Ruckstuhl
    LiveOps
  • Antonette Adams
    Pearson
  • Art Coombs
    KomBea Corp
  • Art Schoeller
    Forrester
  • Bill Rancic
    TV Personality and Best-Selling Author
  • Bob Furniss
    Bob Furniss
    Bluewolf
  • Brent Holland
    FurstPerson,Inc.
  • Dale Davis
    McKesson
  • Dale Lawrence
    Sentis
  • David Geiger
    Customer Experience Partners
  • Dee Kohler
    Dee Kohler
    Strategic Contact
  • Dianne Durkin
    Loyalty Factor
  • Eric Feinberg
    ForeSee
  • Eric Michrowski
    Sentis
  • Heather Magaha
    Wells Fargo & Company, Treasury Management Client Services
  • Jason Alley
    Interactive Intelligence
  • Jeff Toister
    Jeff Toister
    Toister Performance Solutions, Inc.
  • Jennifer Richard
    McKesson
  • Jenny Dempsey
    Phone.com
  • Jeremiah Methven
    iContact
  • Jim Tincher
    Heart of the Customer
  • Lara Ponomareff
    CEB
  • Leslie O'Flahavan
    E-WRITE
  • Loide Cilardi
    Transamerica Life Canada
  • Lori Bocklund
    Lori Bocklund
    Strategic Contact, Inc.
  • Mark Miller
    Global Contact Center Practice, JD Power and Associates
  • Marty Beard
    LiveOps
  • Mary Beth Jenkins
    UPMC Health Plan
  • Matt Dixon
    CEB
  • Matt Miller
    Symantec
  • Mike Sernoff
    Michael Sernoff
    SofterWare, Inc.
  • Michele Rowan
    Michele Rowan
    Customer Contact Strategies
  • Mike Milburn
    Salesforce.com
  • Pete Slease
    CEB
  • Richard Snow
    Ventana Research
  • Rick DeLisi
    CEB
  • Rose Polchin
    Rose Polchin
    ICMI
  • Scott Buchanan
    NICE Systems
  • Sean Hawkins
    iContact Corp.
  • Steve Stockman
    Priceline.com
  • Sue Palmer
    CSAA Insurance Group
  • Tequea Batson-Diaz
    Sprint
  • Tim Montgomery
    Tim Montgomery
    Culture. Service. Growth (CSG)
  • Tony Sideris
    CSAA Insurance Group
  • William Davis
    Vanguard Investments
See All Speakers

Sponsors