Call Center Training
ICMI provides training for all contact center professionals with skills to improve service levels, increase employee engagement and raise the overall value of the contact center in your organization. In addition to call center training, ICMI also offers CIAC Certification, the first and only recognized call center certification for professionals in the industry.
Since 1985, we've been privileged to have partnered with more than 100,000 call center professionals world-wide to obtain the knowledge and skills through highly interactive classroom, CIAC Certification courses, virtual classroom, on-demand classes and client-site training programs with educational resources for continued learning.
“This was the finest training I have received in 40 years. Superb content!”
Jim Exby, VP
Propio Language
Delivery Methods
ICMI offers a variety of training delivery methods to fit your needs, some taught by featured instructors including Brad Cleveland.
Delivery methods include:
- Training Symposiums: ICMI produces several major training events during the calendar year across the country, featuring exclusive training sessions, networking with other contact center professionals, in addition to our proven training courses.
- Virtual Training: If travel is a hassle, no worries. Classes are also taught online.
- Client Site Training: Our most customized training. Receive training in-person, at your call center, at your convenience from an ICMI Certified Associate.
- OnDemand Courses: Can't make it to any of the above? Our training is also available on demand online. You can also access all of our training with an OnDemand All-Access Pass.
Who Benefits from Call Center Training
Training courses are available for professionals at all levels of the call center.
- Agents can learn the fundamentals of their role
- Supervisors can learn the principles of call center management
- Managers can learn the best practices for running their call centers more efficiently
- Executives can learn how to position their call centers to provide the highest value to their companies
For more information on call center training, contact us.
