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Is the Cloud Contact Center Passing You By?

By Erica Marois | Date Published: May 01, 2014 - Last Updated September 08, 2020 | Comments

Is your organization considering an investment in new cloud call center software this year? According to ICMI research, 30% of contact centers have budgeted for a move to cloud technology in 2014.

It’s easy to see why!  The benefits of moving your contact center to the cloud are numerous—save time, save money, help increase agent productivity; the list could go on and on!  Take a look at the infographic below and learn about all that’s possible with the cloud.

Interested in learning more about making the switch?  Be sure to view the complimentary webinar “Moving to the Cloud: What Your Contact Center Needs to Know.”

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Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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