Is the Cloud Contact Center Passing You By?
Empowering contact center excellence for 30 years!

Is the Cloud Contact Center Passing You By?

Is your organization considering an investment in new cloud call center software this year? According to ICMI research, 30% of contact centers have budgeted for a move to cloud technology in 2014.

It’s easy to see why!  The benefits of moving your contact center to the cloud are numerous—save time, save money, help increase agent productivity; the list could go on and on!  Take a look at the infographic below and learn about all that’s possible with the cloud.

Interested in learning more about making the switch?  Be sure to view the complimentary webinar “Moving to the Cloud: What Your Contact Center Needs to Know.

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Topics: Technology

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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