Are You Dragging Your Customers Through a Call Center Maze?
Empowering contact center excellence for 30 years!

Are You Dragging Your Customers Through a Call Center Maze?

What’s more important: wowing customers, or making their experience easy?  It’s a topic of debate in the customer service community, and one that Matt Dixon will address in his keynote tomorrow at Contact Center Expo and Conference.

Research from ICMI and the Customer Experience Board indicates the increasing importance of making the customer journey an effortless one.  Is your call center software making that possible?

Take a look at the infographic below to learn why taking the effort out of the customer experience is so important, and how virtual contact center software can help.

More Resources

Topics: Technology, Customer Experience


More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
More Polls