Top 5 Reasons Customer Service Professionals Can't Miss Dreamforce
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Top 5 Reasons Customer Service Professionals Can't Miss Dreamforce

Note from the editor: ICMI is so excited to head Dreamforce this year!  Want to attend a session led by Brad Cleveland, Sarah Stealey Reed, or Justin Robbins?  Learn more about what the ICMI team will be doing in San Francisco this year.

This post originally appeared on the Salesforce blog.

Today’s “always on” customer expects service at the speed of now - anytime, anywhere. But this leaves many service organizations wondering how to deliver on this expectation.  Next week at Dreamforce, over 100,000 attendees will have the opportunity to learn how the Service Cloud enables organizations to deliver amazing customer service to today’s mobile and social customer (and much more!). Here are the top 5 reasons you can’t afford to miss out on the event:

1. 75+ Dedicated Service Sessions

Whether you’re a service professional looking for specific product information or curious to hear a thought leader’s vision of the future of customer service, we have you covered. Our 75+ breakout sessions will include:

  • Service Cloud product roadmap
  • Product feature deep-dives including CTI, Knowledge, Mobile, Live Chat, Communities and more
  • Amazing customer testimonials across multiple industries
  • Leading thought leaders Michael Maoz (Gartner Research), Kate Leggett (Forrester Research), Esteban Kolsky (ThinkJar), and John Goodman (CCMC)
  • A breakout track led by ICMI
  • Proven best practices taught by the professionals in the support desks

2. Visionary Keynote Sessions

Join Service Cloud GM, Alex Bard, to learn how the most successful organizations are increasing customer satisfaction and loyalty with the world’s #1 customer service application. Leading industry executives from HP and Stanley Black & Decker will share their Service Cloud success stories. Service Cloud’s solution for fast-growing companies,, will also being displaying some of their latest, revolutionary features set to be released all throughout 2014.

3. Networking and Customer Success

Dreamforce provides unparalleled opportunity to network with service professionals and partners; and existing and prospective Service Cloud customers.  With over 100,000 attendees, a track specific to service professionals, and networking/breakout sessions based specifically on customer service, this is the event to make connections.

4. Campground

See our technology in action at our Live Customer Engagement Center, where agents will be handling real Dreamforce cases across Phone, Email, Live Chat, SMS, and social channels. The expo area will feature customized Service Cloud and demonstrations, access to over 350 partner booths, and exciting experiences that give you a sneak peek into new technology that embraces the future of service.

5. Party with and Movember

Take a break Wednesday afternoon and let loose with men’s health global charity, Movember. Stop by the Pop Up Movember Barbershop to get an old fashioned shave or rock swag in one of our photobooths with your Dreamforce buddies. We will also be passing out exclusive Movember/StayClassy t-shirts while rocking out to’s very own guest DJ. Drop by in the Dreamforce Plaza in between Moscone North and South.

Topics: Technology, Strategy & Planning


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